Cookies on the FireWare website

WHAT ARE COOKIES:

When you visit our website, we place cookies. These are small (temporary) text files for your PC. Cookies ensure that you do not have to make certain settings every time. Like, for example, your language preferences. Cookies also help us to see how the website is used. That's how we keep improving. And FireWare is a commercial organisation: that's why we use cookies for our own marketing purposes.

We also use other tools, such as web beacons and javascript. This allows us to do great things like remember the contents of the shopping cart or show previously viewed products.

In order for the website to work optimally, it is necessary that you accept the cookies. This can be done in two ways: just keep browsing or press okay when the cookie is announced.

WHAT KIND OF COOKIES DO WE USE?

Necessary cookies:

As the name indicates, these are cookies that are indispensable for the proper functioning of the website. Think of functionalities such as shopping cart and checkout. 

Analytical cookies:

This allows us to collect data about the use of our website with the help of third parties. This information will enable us to improve our website. Among other things, the following data will be stored:

  • IP address
  • Technical features such as the browser you are using (such as Chrome, Internet Explorer or Firefox) and the resolution of your computer screen and which device you are using;
  • From which page you came to the website;
  • When and for how long you visit or use the website;
  • If you use the functionalities of the webshop. For example, making a wish list, placing an order or viewing previous purchases.
  • Which pages of our website you visit.

With this information we keep track, for example, of how many visitors our website receives, how long someone stays and which pages are visited and in which order.

Social media and external cookies:

Social media cookies are placed by the social media websites themselves. When you click on a social media button in our webshop, a social media cookie is placed. The social media party can recognize your IP address at the moment you want to share a page of our webshop. For the cookies that the social media parties place and the data that they collect, we refer to the statements that these parties provide on their own websites. We recommend that you regularly review the following privacy and cookie statements:

REMOVE OR DISABLE COOKIES:

You can also disable or delete cookies. This is different for each browser. Here’s how you do that for the most common browsers: Chrome, Firefox, Internet Explorer, Edge, Safari (iOS), Safari (macOS). Please note that the website no longer works optimally when you disable the cookies.

All cookies:

Do you want to see the complete list of all the cookies we use? Then click here.

This website uses cookies

We use cookies to provide features for social media and to analyse our website traffic. In addition, we sometimes use cookies to provide appropriate content and advertising based on your previous visits to our website. We also share information about your use of our website with our social media partners, advertising and analysis. These partners may combine this information with other information you have provided or they have collected based on your use of their services.

You agree to use our cookies if you continue to use our website. You can disable cookies by checking the boxes below. 

Read all about our cookies

Cookies are small text files that can be used by websites to make user experiences more efficient.

By law, we may store cookies on your device if they are strictly necessary for the use of the website. For all other types of cookies, we need your permission.

This website uses different types of cookies. Some cookies are placed by third party services that are displayed on our pages.

You can change or withdraw your consent at any time by means of the cookie statement on our website.

In our privacy policy, you will find more information about who we are, how to contact us and how we process personal data.

Privacy Statement FireWare

When you order something from FireWare, take a course, rent from us or purchase a service from us, we need personal information from you. You can be sure that we will take good care of this information. After all, you don't want all your data to be thrown out onto the street just like that. We will do everything we can to keep your private data private. We store your data securely. And we do not share them with third parties for commercial purposes.

 

However, we do share information about you with others we need to be able to keep our agreements with you. Think, for example, of a carrier. He really needs your address in order to deliver the package to you. We make very clear agreements with these organizations that they may only use your data to fulfil the agreement you have made with FireWare: not for other purposes!

 

In addition, we may pass on your details to one of our dealers. We only do this if you give your permission. We do this because in some cases the dealer is better able to help you than we are able to, for example. For example, because a dealer has more knowledge of the situation in your country.

 

In order to do our work, we do need some personal information about you:

What data do we need from you?

Your first and last name: We very much want your order to be delivered to you. But we would also like to be able to place a certificate in your name after you have completed a course.
The organisation you work for: FireWare only delivers B2B. For the invoicing and delivery of your items, we need a company name.
Address and place of residence: Without your address we can't deliver anything. Do you have multiple addresses? For example, a separate delivery address and billing address? Then, of course, we will need them all.
IP address: When you visit our website, we look at your IP address. This is how we remember your preferences.
Telephone numbers: It may be that we have questions when we are working for you. Or that there are problems during transport. Then it is nice we can also speak to each other on the phone. And we think it's important to check whether we've done everything according to your wishes. We may also call you about that.
Email address: We will keep you informed about the progress of your order via email. We will also send you an email with the invoice to the billing address you have provided. We publish a newsletter a number of times a year. If you give your consent, we will send it to you. If you change your mind and you don't want to receive it anymore, will make sure that you can quickly unsubscribe with a link at the bottom of the newsletter.
VAT number: Are you a customer outside the Netherlands? Then we need your VAT number in order to be able to deliver at 0% VAT.
Payment data: When you pay an invoice, we have your account number. We process this number in our administration, but do not use it for anything else.

What do we use your data for?

Your account: We keep track of which products you have ordered. But also your invoice and quotation history. This way we can help you with future orders, but also with orders you have already placed. For example, in the event of a repair. If we have requested additional information from you, we will store it in your account. Think of a date of birth that we use on a certificate for a course you have taken with us.
Client : We want to be of service to you as best we can. That is why, for example, we also make conversation notes. This ensures that you don't have to tell your story over and over again, and that the authorized FireWare staff can help you quickly and effectively.
Newsletter: We publish a newsletter a number of times a year. If you give your consent, we will send it to you. If you change your mind and you don't want to receive it anymore, will make sure that you can quickly unsubscribe with a link at the bottom of the newsletter..
Advice: FireWare doesn't stand still. We continuously design cool, new solutions. And if we think one of these solutions is ideal for you, we would like to let you know. By mail, telephone or by post.
Improvement: Continuous improvement is one of FireWare's core values. To do this, we need data. On the website we look at surfing behaviour. We do this, for example, by means of cookies. But we can also approach you to become part of a test panel, for example. We use your data to create better products and services. Of course, we will treat your data properly.
Fraud prevention: Fraud unfortunately occurs. And we want to prevent this from happening: for example, that someone else logs into our website under your name and places orders. Or that someone rents materials and does not bring them back.
Pay afterwards: If you pay for an order afterwards, we can check your creditworthiness. And sometimes we have to use a lawyer, debt collection agency or bailiff to collect unpaid invoices. In doing so, we make use of external parties. Of course we will share your data with you. They may use this data only for that purpose.

View, modify or delete data?

Do you want to view the information we have about you? No problem! Send an email to Jacqueline@FireWare.nl and we will be happy to show you what information we have about you. Of course, it is also possible to modify your data or have them removed from our system via Jacqueline.

However, if you have placed an order with us, your details will remain on the invoice for 7 years. We cannot and must not remove these. After 7 years we delete all data.

ONZE KERNWAARDEN


Inspirerend

FireWare inspireert haar klanten en de branche met haar creatieve concepten en haar co-creatieve aanpak. Door zelf ook open te staan en te leren van onze omgeving blijven we trendsettend en komen we samen tot het beste resultaat.


Creatief

We vinden originele oplossingen voor problemen en uitdagingen. We creëren nieuwe producten en oplossingen al dan niet vanuit een blanco canvas. Daarbij zijn we in staat functionele eisen om te zetten in een praktisch, esthetisch verantwoord ontwerp. We verliezen de belangen van de verschillende gebruikers hierbij niet uit het oog.


Betrouwbaar

We doen wat we beloven. We zeggen liever ‘nee’ of verwijzen door, dan dat we een belofte niet waar kunnen maken.


Duurzaam

We beseffen ons dat we deze planeet te leen hebben. Op iets wat je leent ben je zuinig. Daarom geven we zo goed mogelijk invulling aan de thema's duurzaamheid & milieu. Dat begint bij de kleine dingen, zoals het scheiden van afval, maar het heeft ook onze aandacht bij het ontwerpen van onze oplossingen.


Authentiek

We blijven trouw aan ons zelf. Onze theatertechnische en creatieve achtergrond schijnt door in al onze producten en diensten. Humor, af en toe een vleugje ironie en lol maakt deel uit van de cultuur bij FireWare. Maar bovenal hebben we respect voor onze klanten, leveranciers, medewerkers en andere stakeholders. We gaan voor het best haalbare resultaat en langdurige relaties.


Excellent

We streven naar excellente producten, excellente processen en een excellente dienstverlening. We realiseren ons hierbij dat continu verbeteren de sleutel is. Dit doen we door een cultuur te koesteren waarbij ruimte is voor opbouwende kritiek en waarbij we open staan voor elkaars nieuwe ideeën.